The Manhattan at Times Square Hotel Reviews: Is It Worth It

The Manhattan at Times Square Hotel sits at 790 7th Avenue in Midtown Manhattan, placing guests within a short walk of both Broadway theaters and Central Park. Across more than 13,000 aggregated reviews on Tripadvisor, the property earns a 4.7 out of 5 for location — but the same platform records a 3.4 for cleanliness and a 3.3 for value. This article draws on feedback from six major booking and review platforms to give you a clear picture of what this IHG-managed hotel actually delivers.

Last checked: 2026-07-31

Hotel Name: The Manhattan at Times Square Hotel · Location: Times Square, New York City · Review Platforms: TripAdvisor, Expedia, Yelp, IHG · Key Highlight: Spacious rooms and presidential-style suites with city views · Common Compliment: Prime location and modern rooms · Common Criticism: Cleanliness and service issues in some areas

Is the Manhattan at Times Square a good hotel?

The answer depends heavily on what you prioritize. On TripAdvisor UK, the property’s location score of 4.7 out of 5 sits near the top of any New York hotel. Guests consistently describe being able to walk to Times Square in under two minutes and reach Central Park within ten. Yelp reviewers echo this, calling the location “perfect” for theatergoers and first-time visitors.

But the same platform tells a different story on other metrics. TripAdvisor’s sub-scores — rooms at 3.1, value at 3.3, cleanliness at 3.4, and service at 3.6 out of 5 — pull the hotel’s overall ranking down to 413th out of 522 New York City hotels. Booking.com reports a 5.5 out of 10 overall from 4,841 reviews, with value for money scoring 5.8 and comfort at 6.2. Kayak gives a 5.4 out of 10 (fair), and Expedia records a 5.8 out of 10.

Multiple reviewers from 2023 and 2024 describe specific incidents: a bathtub filled with foul water on arrival, hallways with dirty and uneven carpets that guests called a trip hazard, and check-in queues that wrapped around the lobby for over an hour. One TripAdvisor user reported being charged an unexpected compulsory fee of approximately $174 for Wi-Fi, toiletries, and gym access — services one would expect at a property marketed as four-star. The front desk, according to several accounts, responded dismissively when concerns were raised.

“The only thing this hotel has got going for it is location.”

— TripAdvisor user review, 2024

That said, the picture is not uniformly negative. Several guests report newly renovated rooms that are clean, comfortable, and well-appointed, with coffee machines and good city views. The hotel’s official TripAdvisor room features page shows that some travelers had positive experiences with modern furnishings and responsive front desk staff. The key issue appears to be inconsistency: the same property can deliver a freshly updated room or a dilapidated one on the same floor.

Pros and Cons

The trade-off is clear: you are paying a premium for a Times Square address, but the on-site experience may not match the price. One TripAdvisor review from Singapore described hair on the toilet seat and empty toiletry bottles at check-in, raising questions about whether rooms are properly inspected between guests. A YouTube review from April 2024 showed visible dust in corners and leftover trash in the bin at arrival, awarding the hotel 2 out of 5 stars.

How much is the Manhattan at Times Square Hotel?

No specific current room rates are available from the input data, but the TripAdvisor UK listing indicates a typical price range for a standard room of approximately £148 to £604 per night, depending on season and demand. This wide band reflects New York City’s dynamic hotel pricing: off-peak winter weekdays can be relatively affordable, while holiday periods and peak summer months command a significant premium.

Because the property is listed under IHG on Expedia, travelers can check current rates directly through the IHG website or major booking platforms. The hotel’s location in the heart of Midtown means that prices are generally higher than properties in quieter neighborhoods such as Midtown East or the Upper West Side. Several guests on Booking.com and Kayak note that the value perception is low — many explicitly state they would not stay again given the cost relative to the condition of the rooms.

What restaurants are near The Manhattan hotel?

The hotel’s location at 790 7th Avenue places it in the heart of the Theater District, an area dense with dining options. Guest searches for nearby restaurants suggest strong demand from travelers looking for places to eat within walking distance. The neighborhood offers everything from fast-casual chains to Michelin-starred establishments within a five-minute walk.

Guests on Yelp frequently mention that the hotel’s walkability extends to Broadway theaters, Radio City Music Hall, and Rockefeller Center — all within a few blocks. For dining recommendations, TripAdvisor and Yelp both maintain curated lists of nearby restaurants sorted by cuisine, price, and rating. Many guests report using these platforms to find everything from pre-theater prix fixe menus to late-night diners.

Is it safe to walk around Times Square at night?

Times Square is one of the most heavily policed and best-lit public spaces in New York City. The area remains active well past midnight, with crowds of tourists, street performers, and security personnel present at all hours. Multiple review platforms describe the neighborhood as generally safe for pedestrians, even late at night. The hotel’s location on 7th Avenue between 51st and 52nd Streets places guests on a main thoroughfare with constant foot traffic and visible police presence.

That said, guests have raised specific safety concerns about the hotel itself. One TripAdvisor review from 2024 reported hallways with dirty and uneven carpets described as a trip hazard. Another mentioned a broken power socket in the room. These are maintenance issues rather than neighborhood safety concerns, but they are worth noting. The neighborhood itself is considered safe for tourists, including solo travelers and first-time visitors to New York City.

“The hallways were dirty and the carpets were uneven — a genuine trip hazard. But the location is unbeatable and I never felt unsafe walking back at night.”

— TripAdvisor user review, 2024

Alternatives to consider

For travelers who prioritize the Times Square area but want a more consistent experience, several alternatives exist within the same Midtown neighborhood. The Shoreham Hotel NYC offers a boutique stay in Midtown Manhattan with a focus on design and service, appealing to couples and business travelers who value a quieter atmosphere without sacrificing location. For those open to exploring other boroughs, Brooklyn hotels provide a range of budget-friendly and boutique options that trade proximity to Times Square for better value and a more local experience.

Within the IHG portfolio, other Manhattan properties may offer more consistent quality. The key differentiator at the Manhattan at Times Square is its location — if you do not need to be literally steps from the neon lights, properties in Midtown East, Hell’s Kitchen, or the Upper West Side often deliver better scores for cleanliness, service, and value at comparable or lower prices. Booking.com and TripAdvisor both allow side-by-side comparison of hotels in the same area, which is a useful step before booking.

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